Returns cannot be accepted for manufactured wheel rims or items imported at the customer’s request.
Please note that these terms do not apply to purchases made through ebay.
CHANGED YOUR MIND?
If you change your mind on your purchase for any reason and aren’t happy, then neither are we. You have up to 14 working days from the day after you receive your goods to contact us in writing to let us know of your decision. We’ll work with you to find a solution that you’ll be happy with, whether that means replacing your order or offering you a refund, once we have the goods back in stock, we are happy to help.
Carriage fees for returning large items can be costly so before ordering please always double check your vehicle criteria matches that of your order. Our advisors are always available to offer a helping hand by phone, email or chat if you wish to talk through your order.
In the event your item has already been sent and you then change your mind and refuse to take delivery you are liable to pay the cost of returning the goods to 4×4 Tyres Limited.
Well firstly, this won’t do and we want to correct this. Our policy includes a 28 day Not Happy refund against faulty orders and covers goods unfit for purpose or not as described. This is in addition to our product warranties, which provide lifetime protection against product fault or defect, and covers up to 30 days after the date of delivery. (To find out more about product warranties, see our dedicated Warranty page).
We ask that you inspect the goods upon receipt. Although we entrust our goods with high quality carriers sometimes accidents happen, and goods become damaged. The cost of this needs to be met by the carrier, so if the packaging or the goods are damaged please do not accept delivery and contact us in writing immediately attaching a photo of the fault and a full description. Once reported we will investigate the claim and ensure any additional or replacement items are dispatched as appropriate.
If upon inspection the goods are faulty, or parts are missing, please place your query to us in writing within 2 working days of receipt and we will contact you to discuss the returns process.
With the exemption of faulty goods, and in the interest of fairness the cost of returns will be dependent on the reason for return.
Mistakes happen and you may have made the wrong selection. Whilst initial delivery is free of charge, we will need to charge you for the cost of the carriage back to us and a redelivery cost will be quoted to you for the replacement order.
Our Customer Service Team will be able to provide you with both charges. The good news is that you will not be charged a re-stocking fee for the returned items.
Back into Stock – Non Exchange
Our collection fees generally go by the total weight of the goods to be returned, so the cost of return will be quoted to you by our Customer Service Team. In addition, you will also be charged a re-stocking fee of 20% of the goods value, starting at a minimum rate of £25 with a cap for the maximum re-stocking fee at £100. Your refund value will therefore be reduced to cover both of these costs.
How to Return your goods
To request an exchange / return, please follow the instructions within the appropriate timeframes. If you require further information please call a member of the 4×4 Tyres Customer Service Team on 01789 774884 who will be happy to talk you through the process.
- Once we receive your query in writing, our Customer Service Team will call you to arrange collection and will also issue you with a Unique Customer Returns Number (CRN). At this point please advise if you wish to use our returns service or your own. If you choose to use our service please advise on a convenient day for the collection to be made and we shall quote you accordingly.
- Please ensure you package the goods up to the same standard they were received, making sure that no part of the product is exposed. Please label the outer packaging with your CRN number; failure to do so could result in a delay processing your refund.
- When sending goods back to 4×4 using your own carrier, we recommend you retain proof of postage and choose a tracked service and sign for service to guard against goods being lost by your couriers in transit. We recommend that you ensure the package is covered by adequate insurance in case of damage to goods whilst in transit, and most couriers/postal services will offer this.
- Once your return is received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your refund.
Once your return refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This refund process shouldn’t take longer than 14 days from the day that you returned the item back to us. Please be aware that a refund will not be issued for any goods that have been used, fitted or are returned without pre-advised damaged and your refund value will incur the return carriage costs.